Privacy Policy

01Who we are

Plai provides a creative production service that turns gameplay footage, screenshots and briefs into playable ad concepts and banner packs for mobile game user-acquisition teams. Our registered address is 17 Gordonos 3070, Limassol, Cyprus. You can reach us at +1 928 393 3088 or via the contact form on our website.

02Information we collect

We aim to collect only what we need to respond to your request and deliver our service:

• Contact details you submit through our form — such as your name, work email, role and company or game name.
• Project information — what you want to test, your current production turnaround, and any notes you provide.
• Uploaded assets — gameplay video, screenshots or other files you choose to share with us.
• Technical & usage data — IP address, device and browser type, referring page, and how you interact with our site, collected through analytics tools.

03How we use your information

We use the information we collect to:

• Respond to your pilot request and communicate with you about it.
• Prepare, produce and deliver your playable concept and banner pack.
• Understand which messages and channels are most relevant to our audience.
• Improve our website, service and templates.
• Comply with legal obligations and prevent misuse of our service.

We rely on your consent and our legitimate interest in operating and improving our business as the legal bases for this processing. We do not sell your personal information.

04Assets you upload

Any gameplay footage, screenshots or creative materials you share remain your property. We use them solely to evaluate feasibility and produce the deliverables you requested. We will not publish, resell or use your assets for unrelated marketing without your explicit permission, and you can ask us to delete them at any time.

05Cookies & analytics

We use cookies and similar technologies to run essential site functions and to measure traffic and campaign performance. This may include analytics and advertising tools such as web analytics platforms and advertising pixels. You can control cookies through your browser settings; disabling some cookies may affect how the site works.

06Sharing & third parties

We share information only with trusted service providers who help us operate — for example hosting, analytics, email and customer-communication tools — and only to the extent needed to provide those services. We may also disclose information where required by law. These providers are bound to protect your data and use it only on our instructions.

07Data retention

We keep personal information for as long as needed to respond to your request, deliver our service and meet legal or accounting requirements. When information is no longer needed, we delete or anonymise it. Uploaded assets are removed on request or after a project concludes.

08Your rights

Depending on where you live, you may have the right to access, correct, delete or export your personal data, to object to or restrict certain processing, and to withdraw consent. To exercise any of these rights, contact us using the details below. You also have the right to complain to your local data-protection authority.

09Security

We use reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your data and review our practices regularly.

10Changes & contact

We may update this Privacy Policy from time to time. When we do, we will revise the "last updated" date above. For any questions about this policy or your data, contact us at 17 Gordonos 3070, Limassol, Cyprus or +1 928 393 3088.